Refund & Cancellation Policy

Last updated: 14 September 2026

This policy applies to services supplied by MASA MARITIME LTD, company number 15136648.

1. Cancellation before work starts

You may request cancellation before MASA has started work on your service. Send the request to info@masamaritime.com and include the quotation or invoice reference and the service requested.

2. Refund eligibility

We will consider a refund where: (a) MASA has not started the agreed service; (b) a payment was made more than once in error; or (c) an error by MASA makes the agreed service unavailable or materially prevents us from providing it.

Refunds are assessed against the applicable quotation, the service status and the information available at the time of the request. If work has already started, any refund will be considered based on the work performed and the terms stated in the accepted quotation.

3. Processing time and method

Approved refunds are processed within seven business days. Refunds are normally returned to the original payment method. Your bank or payment provider may require additional time before the funds appear in your account.

4. How to request a refund

Email info@masamaritime.com with your name, contact details, invoice or quotation reference, payment date, amount, and the reason for your request. You may also call +20 155 955 9676.